FAQ


How do I let you know about my change of address?

You can let us know you have a change of address by phone: (416) 516-6121 or email: info@urbanpromise.com. We'd appreciate being updated on your current contact information as soon as possible.

Was my change of address made effective?

Our mailing labels are printed well in advance of each mailing. Therefore, it could take a minimum of two months for you to see evidence of your address change. If you are still receiving mail from us after the two-month window, please contact us by phone: (416) 516-6121 or email: info@urbanpromise.com.

What should I do about receiving duplicate mailings?

If you are receiving duplicate mailings, please contact us by phone: (416) 516-6121 or email: info@urbanpromise.com and report the duplicate mailings.